New payment instructions from Community financial

Dear Homeowner,

We are pleased to introduce ourselves as the new financial partner for Linda Vista Homes Association. 

Community Financials will handle the dues and assessments, billing and collections, invoice payment, and other financial and administrative services just from a new software called SmartWebs

This letter contains important instructions for registering your unit in the new online owner’s portal and setting up payments to safely and securely ensure your dues and assessments are paid timely.

REGISTERING ON THE SMARTWEBS PORTAL FOR YOUR COMMUNITY

Our service includes access to an easy-to-use online owner’s portal where you can go to:

• Update and maintain your contact information.
• View and print your account ledger and make payments.

You have two methods to register on our portal. First, check your email for a WELCOME invitation, which looks like the image below. Click on the bright orange link button in that email to create your account.

If you didn’t receive or cannot find an email, first check your junk or spam folder and look for an email from support@communityfinancials.com. If you still cannot find the WELCOME email, you can register using the following instructions below: 

1. Go to SMARTWEBS (https://office.smartwebs.com).
2. Click “Residents: click here to set up your account”.
3. At the “Verification of Ownership” screen enter your Association Name Linda Vista Homes Association and zip code of 94597 and then “search”.
4. Click on your association name.
5. Click ‘find your unit’ and enter your last name and unit address.
6. Check for your confirmation email and click the link in the email to create your account.

SETTING UP ONLINE PAYMENTS IN THE PORTAL

Once registered in the portal click the “Payment” button and you’ll be directed to our payment partner processor where you can access our online payment service.  Directions for paying online through SmartWebs are attached to this email.

Here you can choose an online payment option from the following choices 

• You may set up a one-time payment or recurring payment at NO COST by securely entering your bank account and routing number (via ACH)
• You may also pay your assessment using Visa, MasterCard, AMEX or Discover, however, such transactions will incur a 3.5% convenience fee for cards.

We encourage you to set up recurring payments as these will ensure your dues and assessments are paid timely and help avoid late fees.

OTHER PAYMENT OPTIONS

Residents may also pay by check, email, or through their personal bank’s online bill payment system, however, these options could result in delays in receiving or processing your payments and also will require residents to monitor closely for changes in the amount billed as a result of dues changes or other fees.

Paying by Check or Money Order 

You may pay by check or money order by making either instrument payable Linda Vista Homes Association and mailing to the following address: 

Linda Vista Homes Association
 PO Box 174386
 Denver, CO 80217-4386 

Be sure to include your new seven-digit account number (included in the top right-hand corner of your statement) on your check. To help the deposit of your check to be faster, please send the bottom portion of your statement with your check if you have a printer. 

Using your Personal Bank’s Online Bill Pay System: 

Because most banks’ online bill payment systems print and mail a physical check, please allow for up to 10 calendar days for check printing and delivery when scheduling your payments in order to avoid late fees.If you are currently using your bank’s bill payment service, please DELETE the existing payment plan and set up an entirely new payment with your new unique account number and remittance P.O. Box address above.  DO NOT just edit the payment by changing the address and account number.  That could cause your payment to be misrouted (lost) or returned to you. 

Please note if you have a balance due or credit we will reflect that soon in SmartWebs and you will see this on your next statement.

Should you require assistance registering on our portal or have questions about logging into SmartWebs, please email support@communityfinancials.com or call (833) 266-3646 option 1.  Please note our customer service hours are 7AM – 7PM MST Monday – Friday. We also have Spanish assistance available at extension 728.

We look forward to working with you and your community.                                    

Sincerely, 

Community Financials